WHAT'S A CSA?
CSA stands for Community Supported Agriculture. We are all about connecting you with the people who grow your food. When you sign up for a CSA share, you sign up for fresh, healthy food grown by farmers who live, work, and shop in your own community. If you've been to the farmers markets here in town, you've probably met most of them!
The food in your shares is seasonal and fresh from the farm. Each pick-up is a little different than the last! Don't like beets? Allergic to onions? No fear! Just trade them out for something else when you pick up. Going on vacation, or just need a break? You can put your subscription on hold any time from your online account. Our job is to make eating locally grown food easy.
Whether your household is large or small, we have a share for you. All of our shares and options can be picked up on a weekly or every-other-week schedule. If your plans change, no worries. You can change your order, place temporary holds, and more from your online account.
SUPPORT LOCAL FARMERS
When you buy locally grown food, you're not just getting the best quality. You're also keeping your dollars in your own community -- and that's good for everyone!
MAKE MEAL PLANNING EASY
Not into grocery shopping? CSA shares are grab-and-go. Before each pick-up, you'll get a reminder email with easy recipes for each item. Add on a CSA-paired meal kit, and meal planning is done!
CAN I CHANGE MY SUBSCRIPTION?
You can change which shares, how many of each share type, and the schedules you receive them on up until midnight the Sunday before your next scheduled pickup. Just log into your account here.
WHEN CAN I ADD TO MY ORDER?
Each week, members have the opportunity to add items to their subscription separately each week through our online store. Add-on options are subject to availability. You can add these items up until midnight the Sunday before your next scheduled pickup.
CAN I PUT MY ACCOUNT ON HOLD?
Yes. If you would like to place a temporary hold on your subscription, we ask that you do so through your online account as soon as you know when you will be gone. The deadline to put a hold on your account is midnight the Sunday before the pickup(s) you plan to miss. This advance notice allows us to make sure that our growers can find alternative markets for their produce.
To place a hold, sign into your account and click the Delivery Hold tab.
WHAT HAPPENS IF I MISS PICK-UP?
If you were not able to put your account on hold before the deadline you may:
Ask someone to pick up your share on your behalf.
Donate that week’s share to the Salina Emergency Aid Food Bank. Items that are not claimed during the appointed pick-up time will automatically be donated to the Emergency Aid Food Bank the following Friday.
WHAT IS YOUR REFUND POLICY?
If you believe you deserve a credit for poor quality, damaged, or otherwise unusable goods, please contact us at email@example.com. We will evaluate cases individually. Be sure to include in your message:
your full name
your email address which you used to create your online account
when you picked up your share
how you are storing the produce
We encourage all subscribers to give us feedback on share quality and contents, even if you are not asking for credit.
Subscriptions that are unclaimed for 5 consecutive weeks will be put on hold. If 3 additional consecutive weeks pass without us hearing from you, your balance may be refunded and the account closed. Accounts that have been put on hold by the customer are not considered unclaimed. Restarting a closed account is as easy as joining — just follow the same link you used to join.
WHAT IS YOUR CANCELLATION POLICY?
There is no penalty for cancelling your subscription. However, cancellations and indefinite holds must occur before midnight the Sunday before your next scheduled pick-up. This allows us time to find alternative markets for our growers’ produce.